Welcome to the NZDating help and support system.

Please use the Help and Support documentation below for fast answers, all other support issues may take 3 or more week days to reply with Gold members taking priority.

• If you have a general complaint about a member or their profile please use the ‘Report this member’ link located at the bottom of each profile.
• If you have a complaint about an email you have been sent please use the ‘Report offensive message’ link provided at the bottom of each email.
• If you have a complaint about messageboard posts please use the community support link provided at the top of each thread.
• If you have a complaint about a photo, please enlarge the photo and use the report link inside of the photo display.

Joining Questions

• I'm trying to use my email address - but its saying my email address is already in use! click here
• Why haven't I received my confirmation email? click here
• Levels: What do the silver and gold stars mean? How do I change them? click here
• I have removed my account but need it back! click here

Problems logging in or confirming your account?...

• Why haven't I received my confirmation email? click here
• I can't remember my login / password - what should I do? click here
• I know my login and password are correct but can no longer login to my account? click here

Other Questions

• Reporting a problem member click here
• Reporting offensive content or photo click here
• Reporting a site error message click here
• Can NZDating please stop sending newsletters click here

Can't find a solution here?

• If you followed the instructions and (still) can't find a solution to your problem, you may contact the administrator: click here